Freight dispatch software
Dispatch software built for small freight carriers
Most small carriers do not need a complicated TMS. They need one place where dispatch sees every load, drivers know what to do next, and paperwork does not get lost between the cab and the office.
Vigil gives dispatchers a command center and gives drivers a mobile workflow for status updates, BOL photos, pickup and delivery proof, incidents, and detours. Fewer calls. Cleaner paperwork. A clear record of every load.
Who it is for
- Owner-operators who also handle dispatch
- Small and medium regional carriers running multiple trucks
- Brokers and 3PLs who want their carrier network to deliver consistent updates and documents
Core dispatch capabilities
- Live command center. Dispatchers manage jobs, drivers, customers, documents, generated PDFs, document sends, packet sends, driver pay visibility, and job history in one place.
- Status updates from the road. Drivers check in at pickup, in transit, and delivery, so dispatch spends less time chasing calls and texts.
- Document capture and routing. BOL photos and delivery proof attach to the job. Dispatchers can send documents and packets to customers or brokers as needed.
- Exception handling. Detours, delays, breakdowns, and incidents are logged in the app with timestamps, notes, and job context.
Driver + dispatcher connection
Dispatch sets the job. Drivers execute it from their phones. Every check-in, photo, and note is logged against the load record, so the record becomes available to dispatch once submitted.
Customer and broker visibility
Clean document handoffs and consistent status updates mean fewer inbound calls asking where a load is. Carriers can also configure customer-facing document and tracking visibility where it fits their workflow.
Frequently asked questions
What does Vigil do for dispatchers?
Dispatchers get a web-based command center to manage jobs, drivers, customers, documents, generated PDFs, document sends, packet sends, driver pay visibility, and job history.
What do drivers do in the mobile app?
Drivers capture BOL photos, pickup and delivery proof, status updates, incidents, detours, and pre-trip or chain-of-custody steps when required.
Can dispatchers and drivers use Vigil at the same time?
Yes. Dispatchers use the web command center. Drivers use the mobile app. Updates appear in the command center as they are submitted by the driver.
Does Vigil handle BOL and POD documents?
Yes. Drivers capture BOL photos and delivery proof in the app. Dispatchers can attach these to the job, generate PDFs, and send documents or packets to the right contact.
How do documents get to customers or brokers?
Documents and packets are sent from the dispatch command center based on the carrier's workflow. Automated routing is configured when needed, not assumed by default.
Can Vigil connect to our other tools?
Integration needs can be evaluated as a carrier scales. Vigil is designed as a focused dispatch and driver execution system, and deeper integrations are discussed based on specific requirements.
See your loads on one board.
Book a 20-minute demo and walk through how Vigil would work for your dispatch team.
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