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Common questions

How do I get access to Vigil?

Vigil is invite-only. Your carrier administrator creates dispatcher and driver accounts. If you need access, ask your administrator to invite you, or contact us to set up your carrier.

I forgot my password.

Use the password reset option on the sign-in screen of the app or command center. If you're still locked out, email support and we'll help verify and restore access.

How do I add or remove drivers?

Dispatchers manage users from the command center. If you need help provisioning or deactivating users during onboarding, contact support.

How do I change my subscription or billing?

Email us for any billing, plan, or cancellation request. Your subscription term, payment schedule, renewal, and cancellation rights are set out in your carrier's agreement with Vigil; see the Terms of Service for how agreements and these terms fit together.

How do I request account or data deletion?

Email our privacy address with the subject "Vigil account deletion request," or use Legal & Support → Delete account / data request in the app. Deletion is a request-and-review process: we verify your request, delete or anonymize what we can, and tell you what was retained. See the account-deletion page for details.